Browse our full inventory at www.cameraambassador.com. Once you’ve picked the gear that’s right for you; submit a quote request on our website, e-mail us at rentals@cameraambassador.com, or give us a call at (773) 791-6522 to complete your reservation.

Gear can be picked up the day before your shoot date anytime between 4PM - 5PM. Gear is due back between 10AM - 12PM the day after your shoot date.

Yes! Every order comes with a detailed Inventory form. Before the gear leaves Camera Ambassador, all gear must be inspected and initialed on the inventory form. By initialing you are confirming that you have inspected all of the equipment and it has been examined or tested acknowleding it is in good working order.

100% of your order payment is due at pick up. Although, we do require a credit card to be placed on file at time of rental reservation confirmation to hold the gear. 

Yes of course! At Camera Ambassador, we would be thrilled to ship your order. You must provide full and complete payment for all costs to ship the equipment with full insurance.

You will have one hour from the time of delivery to inspect your equipment and email Camera Ambassador an initialed, dated, and signed Inspection of Inventory form.

You must either obtain a Certificate of Insurance for the full replacement of all equipment rented from Camera Ambassador or purchase Camera Ambassador's Protection Policy

Short answer- YES!

Long answer- Camera Ambassador does not offer any warranties. Equipment is rented AS-IS. However at Camera Ambassador we offer full technical support on all of our rentals. This means that while you have the gear you will have 24-hour access to technical assistance by the Camera Ambassador Technical Assistance Hotline: (773) 791-6522

Yes! Check out our bundles & social media for our current deals. Additionally, check out our Community Partnerships to see if you are eligible for any additional discounts. At Camera Ambassador we try our best to make all of our equipment accessible to everyone.

Let us know as soon as possible! We realize that life comes up on set, and sometimes, unavoidable complications happen. As soon as you think you think you might be late with your gear, call us and give us an ETA. This will help us better serve the next client getting the gear, and provide options to keep any late fees down!

Per our Terms we may enforce the following policy if you are not in good communication with us:

1 hour past return time set forth by the Rental Order Agreement: 10% of the order total will be charged as Late Fee.

2 hours past return time set forth by the Rental Order Agreement: 20% of the order total will be charged as Late Fee.

3 hours or more past return time set forth by the Rental Order Agreement: 50% of the order total will be charged as Late Fee.

Cancelations are subject to a 25% fee of the total order. We understand that outside factors can affect if a shoot is no longer possible on the original confirmed dates. If this is the case and your shoot is postponed, we’re happy to adjust your dates depending on gear availability and waive the cancelation fee. Depending on the situation a 25% deposit may be required to do so.

Camera Ambassador accepts credit card, wire, check or cash for payment. Credit card is our most traditional form of payment, so if you plan to pay by wire, check or cash please let your Booking Manager know at confirmation so that we can easily accommodate you.

You are tax exempt if you are able to provide a not-for-profit tax exempt letter from your state or a tax exempt certificate from the city of Chicago. Both must show an effective and expiration date and the name of the individual or organization must match your rental order name.

We’re closed on the weekends, so we try to accommodate all clients by offering our 1 day weekend rate and having weekend pick-ups on Friday afternoon and returns on Monday morning at no extra fee. If scheduling is an issue still and you cannot pick up or return during our regular business hours we offer an After-Hours option where you can schedule a time to come to our studio and meet a tech for $75. This must be pre scheduled and depends on availability.

No, if you trust someone else to pick up your gear order and inspect it for you, just let us know their name and we’ll check ID when they arrive.  

Short Answer – No

But the grip trucks are larger vehicles and can be tricky to drive. We highly recommend that you have a driver with experience driving, parking and navigating Chicago’s pass ways in a vehicle of this size. Remember all Grip truck orders must have third party insurance and you as the client is liable for any damages to the trucks, gear and passengers.