HOW WE'RE KEEPING YOU SAFE
After each client exits our shop, all hard surfaces that were touched are disinfected and prepared for the next client to safely enter our shop.
Disinfecting Equipment - All components of the gear are thoroughly cleaned and disinfected during every prep and upon each return. The type of disinfectant varies depending upon the type of gear. We are using either a soap & water solution or a 60 - 99% isopropyl alcohol mix. For more sensitive surfaces we are using quaternary ammonium products such as Clorax disinfecting wipes. If an item is able to be machine washed, such as rags, this is our preferred route for disinfecting.
Disinfecting All Shop Surfaces - Surfaces that are regularly cleaned and disinfected includes doorknobs, desktops, counters, iPads, prep bays, and carts. For these types of surfaces we are cleaning with a diluted bleach solution as often as possible. This is the preferred method for when you’d need to enter our shop, but if you have a bleach sensitivity please let us know in advance so we can use alternative methods. Shop surfaces are being cleaned before AND after each client visit, as well as regularly throughout the day.
Personal Protective Gear - Upon entry, clients must be wearing a mask while in the shop. Gloves and masks are worn by our staff anytime clients are in the shop, while gear is being transported, and for curbside pick up.
Washing Hands - Staff are required to thoroughly wash their hands before and after each prep, tech check, and pick up.
Avoiding Close Contact - If in-person communication is required, staff will maintain at least 6 feet of distance between themselves and clients. We ask you to kindly also follow this guideline
How Does Curbside Pick Up Work?
We Are Offering Curbside Pick Up Upon Request - Please Let You Rental Agent Know When Booking Your Order
When you arrive, call 773-791-6522 to let us know you’re here. We’ll open the door and bring out a disinfected cart with all of your gear. During this time, we’ll be wearing fresh gloves and masks for our safety and yours. Once you see we’re back inside, you can get out of your vehicle, retrieve the cart, and load your car. While you’re loading your vehicle, we’ll email you the signature document via Docusign for you to complete from the safety of your vehicle, via your phone. After you’re done, please place the cart back in front of our door. We’ll wave goodbye while crying a single tear because we miss you!
How Does an Equipment Prep in Your Prep Bays Work?
This is no problem, and takes just a little bit of extra coordinating. Keeping you safe and ensuring you have a successful shoot is our top priority.
If you’d like to do a prep, please let us know at least 48 hours before your pick up.Our staff will do a thorough disinfection of our prep bays before you’re set to arrive. When you arrive, we’ll let you into the space while wearing a mask. You will also be required to wear protective gear during your prep.All components of your gear will be disinfected and ready for you at your prep station.Let us know when you’re ready to load out and we’ll ensure the reception is clear and ready for you.
Sincerely,
Erica, Ellen, Eric, Tin, Austin, Dominique, Dani
Thank you for your continued support!
If You Want To Go Fast, Go Alone
If You Want To Go Far, Go Together